RTA Kitchen and Bathroom Cabinets: RTA cabinets may be returned within 14 days of receiving the product. Customers wishing to return items will be responsible for a 25% restocking fee and the shipping cost to send the products back to the warehouse. The products must be returned in the original packaging and in good condition.
To process a claim, email us at firstname.lastname@example.org with your reason for return and the specific SKU of the item(s) you would like to return. We will then provide you with a shipping label and details.
In order for you to receive credit, you must receive authorization from us prior to shipping out the return. Once the warehouse receives the return item, we will inspect it for damages. Please note that your credit may take up to 10 days after the returned items arrive at the warehouse for inspection. If everything is intact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping cost will not be refunded and if the order qualified for free shipping, the actual freight cost that Factory Cabinets Direct paid for the delivery will be deducted from any applicable credits.
Cancel order: You will have 24 hours to cancel orders without subject to penalties. After 24 hours, you will be charged a 25% restocking fee.
Assembled Kitchen and Bathroom Cabinets: Assembled Kitchen and Bathroom Cabinets cannot be returned for any reason due to our manufacturer’s policies. For this reason, it is important to check all measurements prior to ordering to ensure you are ordering the correct pieces. If an assembled item is damaged, it will be replaced for the same item only.
The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services.
Address classifications are based on city zoning, so it is possible to have a commercial property in a residential area. In this case, the delivery would be residential.
A responsible party must be present to inspect, inventory, and sign off on delivery.
If items are missing or visibly damaged, have the driver make a note on the bill of lading.
Do not reject damaged items. SEE IMPORTANT NOTES ON MISSING AND DAMAGED ITEMS BELOW.
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork. Concealed damage, any damage discovered upon opening the packages, needs to be filed as soon as possible in the same manner.
Please include the following: email to email@example.com
Upon receipt of the damage claim, we will send a confirmation email and proceed with shipping replacements as soon as possible.
Expedited shipping service is NOT available for replacements and/or parts.
Items that have been assembled, installed, or that are not in their original packaging cannot be claimed as damaged